We know exactly how you feel — because it happened to us first.

In 2019, our founder sat in a gate that never opened. Four hours late. Missed a connection. No explanation from the carrier — just a €15 meal voucher and a vague reference to "operational reasons."

A quick search revealed he was almost certainly owed €600 under EU law. But the airline made the process so deliberately difficult, wrapped in legal jargon and endless waiting periods, that 90% of eligible passengers on that flight simply gave up.