The rules that govern your use of SkyVolo's compensation claim service
Last updated: 1 January 2025
SkyVolo Ltd ('SkyVolo', 'we', 'us', 'our') is a flight compensation claims management company registered in England and Wales. We help air passengers pursue compensation claims under EC Regulation 261/2004, UK Regulation 261/2004, the Montreal Convention, and other applicable passenger rights legislation. By using our website or submitting a claim, you agree to be bound by these Terms of Service.
SkyVolo provides a claim submission and management service. When you submit a claim, you authorise us to act on your behalf to pursue the relevant airline for compensation, refunds, or other remedies. We assess eligibility, draft correspondence, negotiate with airlines, and where necessary, escalate to national enforcement bodies or legal proceedings. We do not provide legal advice and are not a law firm.
Our service is provided on a 'no win, no fee' basis. We charge a success fee of 25% (plus applicable VAT) of the compensation recovered on your behalf. If we do not recover compensation, you owe us nothing. The success fee is deducted from the recovered amount before payment to you. By accepting these terms, you authorise this deduction.
To pursue your claim efficiently, you grant SkyVolo a limited power of attorney to correspond with airlines, submit claims to enforcement bodies, and where necessary, instruct solicitors on your behalf. This assignment is limited to the specific flight disruption claim and does not extend to any other legal matter. You remain the beneficial owner of the claim throughout.
You agree to provide accurate and complete information about your flight disruption. You must not submit duplicate claims for the same disruption with multiple companies or directly with the airline while SkyVolo is pursuing the claim on your behalf. You must promptly respond to requests for additional documentation or information. Providing false information is grounds for immediate termination of our service and may constitute fraud.
SkyVolo's liability to you is limited to the amount of the success fee paid. We are not liable for indirect, consequential, or incidental losses arising from our service or its failure. We cannot guarantee the outcome of any claim — airline responses and court outcomes are beyond our control. Our obligation is to pursue your claim diligently and in good faith.
You may cancel your claim at any time before we achieve a successful recovery, at no cost. If you cancel after we have submitted a claim and the airline subsequently pays (within 12 months of your cancellation), our success fee may still apply. SkyVolo may terminate the service if you provide false information, submit a duplicate claim, or fail to cooperate with reasonable requests.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
We may update these Terms from time to time. Significant changes will be communicated by email or a prominent notice on our website. Continued use of our service after notification of changes constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at legal@skyvolo.com or write to SkyVolo Ltd, [Registered Address], London, England.
If you have any questions about this policy or your rights, our team is here to help.
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