Luggage issues?
Claim up to €1,300.
Whether your bag is lost, delayed, or damaged, you have legal rights. Most passengers miss their deadline—don't be one of them.
Montreal Convention
Article 22(2) Compliance
*Special Drawing Rights (SDR) are an international reserve asset defined by the IMF.
⚠ Baggage claims have strict time limits.
Check your dates first. If you miss these windows, the airline is legally allowed to reject your claim regardless of the damage or loss.
Damaged
7 Days
From receiving bag
Delayed
21 Days
From return of bag
Lost
2 Years
From flight date
Already past the limit? Submit your case anyway—some airlines accept late claims as a goodwill gesture.
You filed a PIR. Here's what's next.
Most passengers file a Property Irregularity Report (PIR) at the airport and think they're done. The PIR is just Step 1. The airline will not proactively pay you unless you complete the process.
1. The PIR
Filed at the airport baggage desk.
2. Written Claim
Official legal demand sent to airline.
3. Evidence Prep
Receipts, photos, and flight docs.
4. Compensation
Payment received via bank transfer.
Claim Essential Replacement Items
If your bag is delayed, you shouldn't have to suffer. The Montreal Convention allows you to purchase "essential" items and claim the cost back from the airline. Keep every receipt!
What counts as "essential"?
The airline is only required to pay for reasonable expenses based on the length of the delay and the purpose of your trip.
- Reasonable clothing for the climate
- Standard toiletries and medication
- Luxury brands or designer items
Baggage Claim FAQ
Expert answers to the most common baggage compensation questions.
Montreal Convention limits liability to ~€1,300 total. If your items exceed this value, they aren't fully covered unless you made a Special Declaration at check-in. This is why high-value travel insurance is essential for luxury items.
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