GRU
São Paulo
LIS
Lisbon
São Paulo to Lisbon
Flight Compensation
São Paulo to Lisbon — the transatlantic bridge between Brazil and Portugal.
GRU–LIS is the primary route connecting Brazil with Portugal, operated by TAP Air Portugal, LATAM, and Azul. EC261 applies for LIS-departing flights, entitling passengers to up to €600 for delays of 3hr+.
€600
Max compensation (EC261 tier 3)
9,400 km
Route distance
11h 00m
Scheduled flight time
Max Compensation
€600
per passenger · GRU departures
> 3,500 km · Long-haul
Average processing: 45 days
Free check · 3 years (Portugal) limit · No fee unless we win
01Route Intelligence
GRU–LIS is one of the world's longest transatlantic routes. TAP Air Portugal dominates with multiple daily flights.
Our Success Rate
78%
on GRU–LIS claims
Average Payout
€560
per passenger
Peak Disruption Periods
June – August
European summer peak — LIS at capacity
December – February
Brazilian summer — high demand
Key Legal Nuance on This Route
What Makes GRU–LIS Claims Different
EC261 applies for LIS-departing flights. ANAC Resolution 400 applies for GRU-departing flights.
02Airlines on This Route
Who operates GRU–LIS, their delay record, and how they resist claims.
TAP Air Portugal
TPAvg Delay
52min
Claim Success
85%
How TP Resists Claims on This Route
TAP cites 'ATC restrictions at LIS' and 'late inbound aircraft' — both foreseeable and claimable under EC261.
LATAM Brasil
LAAvg Delay
48min
Claim Success
72%
How LA Resists Claims on This Route
LATAM cites 'operational reasons' — foreseeable on a scheduled long-haul route.
03Disruption Causes & Legal Status
What actually causes delays on GRU–LIS — and whether each is extraordinary under EC261.
LIS Congestion
~35% of delays
Lisbon Airport operates near capacity, causing significant ATC delays.
Foreseeable. Claim valid.
Late Inbound Aircraft
~40% of delays
LIS–GRU–LIS rotation with tight turnarounds causes cascading delays.
Knock-on delays are not extraordinary. Claim valid.
04How We Handle GRU–LIS Claims
You submit your flight details
2 minutes. Flight number, date, and what happened. We identify the operating carrier automatically — critical for codeshare routes.
We verify the GRU–LIS specific cause
For LIS departures: file EC261 claim with TAP or LATAM. Escalate to ANAC Portugal if rejected.
Submission, escalation, and payment
ANAC Portugal handles EC261 complaints.
05EC261 on GRU–LIS
EC261 applies because GRU is a EU airport
Your departure airport (GRU, São Paulo) is in Brazil. EC261 covers all flights departing EU airports, regardless of airline nationality or destination. The fact that your destination (LIS, Lisbon) is in Portugal does not change the applicable regulation.
Enforcement Body
ANAC Portugal — EC261 applies for LIS-departing direction
Claim Time Limit
3 years (Portugal) from flight date
06Frequently Asked Questions
Real questions from passengers who flew GRU–LIS.
My GRU–LIS flight was delayed 4 hours. What am I owed?
At 9,400 km, you're entitled to €600 under EC261 (for LIS-departing flights). For GRU-departing flights, ANAC Resolution 400 applies.
Ready to Claim?
Start Your GRU → LIS Claim
No win, no fee. We verify the exact delay cause, identify the operating carrier, and submit directly to ANAC Portugal — EC261 applies for LIS-departing direction if needed.