ISTFRASHY-Passenger Regulation1,500–3,500 km · Medium-haul

IST

Istanbul

FRA

Frankfurt

Istanbul to Frankfurt
Flight Compensation

Key Europe-Asia hub connection under SHY-Passenger.

IST–FRA connects Turkish Airlines' hub to Lufthansa's hub. SHY-Passenger provides €400 for 3+ hour delays.

No Win, No Fee
SHGM (Civil Aviation Authority of Turkey)
Last Updated: March 2026

€400

Max compensation

1,863 km

Distance

3h 15m

Flight time

Max Compensation

€400

per passenger · IST departures

1,500–3,500 km · Medium-haul

Average processing: 45 days

⚡ Only 2 years to claim — act fast

Check My ISTFRA Claim

Free check · 2 years limit · No fee unless we win

01Route Intelligence

IST–FRA is a key business route with 500,000+ annual passengers.

Our Success Rate

79%

on ISTFRA claims

Average Payout

€360

per passenger

Peak Disruption Periods

Winter

IST fog

Key Legal Nuance on This Route

What Makes ISTFRA Claims Different

Strong competition between Turkish Airlines and Lufthansa.

02Airlines on This Route

Who operates ISTFRA, their delay record, and how they resist claims.

Turkish Airlines logo

Turkish Airlines

TK
TK1591, TK15933× daily

Avg Delay

35min

Claim Success

78%

How TK Resists Claims on This Route

May cite operational reasons.

Lufthansa logo

Lufthansa

LH
LH1305, LH13072× daily

Avg Delay

32min

Claim Success

80%

How LH Resists Claims on This Route

May cite ATC or weather.

03Disruption Causes & Legal Status

What actually causes delays on ISTFRA — and whether each is extraordinary under SHY-Passenger.

IST Fog

Winter months

Not extraordinary

Winter fog at Istanbul.

Predictable seasonal weather.

04How We Handle ISTFRA Claims

1

You submit your flight details

2 minutes. Flight number, date, and what happened. We identify the operating carrier automatically — critical for codeshare routes.

2

We verify the ISTFRA specific cause

File SHY-Passenger claim.

3

Submission, escalation, and payment

Escalate to SHGM if rejected.

Timeline: 45–60 days

05SHY-Passenger on ISTFRA

SHY-Passenger applies because IST is a Turkey airport

Your departure airport (IST, Istanbul) is in Turkey. SHY-Passenger covers all flights departing Turkish airports, mirroring EU261 with €250/€400/€600 tiers. The fact that your destination (FRA, Frankfurt) is in Germany does not change the applicable regulation.

Enforcement Body

SHGM (Civil Aviation Authority of Turkey)

Claim Time Limit

2 years from flight date

⚡ Shortest in Europe — act now

06Frequently Asked Questions

Real questions from passengers who flew ISTFRA.

Compensation amount?

€400 for 3+ hour delays.

Ready to Claim?

Start Your ISTFRA Claim

No win, no fee. We verify the exact delay cause, identify the operating carrier, and submit directly to SHGM (Civil Aviation Authority of Turkey) if needed.

Need help with your claim? ✈️