EasyJet
Flight Compensation
EasyJet delayed or cancelled your flight. The amount you're owed depends on which airport you flew from.
EasyJet operates under two separate regulations — UK261 for flights departing UK airports, and EC261/2004 for flights departing EU airports. Getting this distinction right is the single most important step in calculating your correct payout. Most passengers on UK routes are owed £520, not the £350 EasyJet's portal typically suggests.
£520
Max on UK routes
€600
Max on EU routes
87%
Success rate on contested EasyJet claims
Potential Payout
£520
per passenger
Average processing: 48 days
Free check · 6 years (UK routes) · 2–6 years (EU routes, varies by country) time limit · No fee unless you win
01We Know EasyJet
EasyJet operates over 1,000 routes and carried 82 million passengers in 2023, making it Europe's second-largest low-cost carrier. Peak disruption periods are June–August (Mediterranean routes) and December–January (winter ops). Internal CAA data shows EasyJet delays of 3hr+ on 9–12% of summer departures from Luton and Gatwick. Routes LTN→AGP and LGW→NCE are among the UK's highest-disruption corridors.
Our Success Rate
87%
on contested EasyJet claims
Average Payout
£420
per passenger, EasyJet claims
How EasyJet Resists Claims
EasyJet's self-service compensation portal defaults to the EC261 framework even for UK261-eligible flights, systematically undervaluing claims by £130–£170 per passenger on medium-haul routes from UK airports.
Common rejection wording: 'extraordinary circumstances relating to severe weather/ATC restrictions' — used even when the actual cause was a knock-on delay from a previous flight (which is explicitly NOT extraordinary under the Sturgeon ruling).
EasyJet frequently offers 'goodwill vouchers' of £50–£100 instead of the statutory cash amount. These offers are not legally equivalent and passengers who accept them typically forfeit their full EC/UK261 entitlement.
When claims are escalated to the UK CAA, EasyJet response time averages 6–8 weeks, after which they typically settle rather than proceed to court.
SkyVolo Approach
How We Handle EasyJet Differently
We submit directly to EasyJet's legal department, bypassing the consumer portal entirely. We correctly identify UK261 vs EC261 jurisdiction based on departure airport, ensuring you receive the right amount. For UK routes, we always claim under UK261 (£520 maximum, not the EC261 €600 equivalent). If EasyJet rejects or offers a voucher, we escalate directly to the UK CAA's Alternative Dispute Resolution scheme — EasyJet's CAA rejection rate is under 15%.
02Common EasyJet Disruptions
Disruption patterns specific to EasyJet — and what each one means for your claim.
Flight delays (3hr+)
9–12% of summer departures on peak routesEligible under UK261/EC261 if arrival delay is 3hr+ and disruption was not genuinely extraordinary. Knock-on delays (late aircraft from previous flight) are explicitly eligible.
Cancellations (same day)
~2% of all EasyJet flights annuallyEligible if notified less than 14 days before departure. EasyJet sometimes re-routes passengers onto partner flights — this does not remove your compensation right if original arrival was delayed.
Missed connections (EasyJet-to-EasyJet)
Low frequency, high claim valueOnly eligible if both flights were on a single booking. Separately-booked EasyJet flights are not covered under missed connection rules.
Denied boarding (overbooking)
Infrequent but high claim valueAlways eligible. EasyJet must offer €250/€400/€600 (or UK equivalent) plus right to care (meals, hotel) if overnight. Voluntary denied boarding is separate — only involuntary denial triggers the statutory amount.
UK CAA vs EasyJet portal (self-service pitfall)
Affects majority of UK-route claimantsNot a disruption type — a process warning. EasyJet's self-service portal is the single most common reason UK passengers receive less than they are legally owed. Always verify jurisdiction before submitting.
03Highest-Disruption Routes
Routes where EasyJet passengers are statistically most likely to experience eligible delays. Based on CAA reports and FlightStats data.
| Route | Avg. Delay Pattern |
|---|---|
| LTN → AGP (Luton–Málaga) | 18% delay rate, Jun–Aug |
| LGW → NCE (Gatwick–Nice) | 14% delay rate, Jun–Aug |
| STN → PMI (Stansted–Palma) | 13% delay rate, Jul–Aug |
| MAN → PMI (Manchester–Palma) | 11% delay rate, Jul–Aug |
| LTN → DLM (Luton–Dalaman) | 10% delay rate, peak summer |
04How We Handle Your Claim
You submit your flight details
Takes 2 minutes. We need your flight number, travel date, and what happened. No paperwork required from you upfront.
We build your EasyJet-specific case
We submit directly to EasyJet's legal team — not their consumer portal, which is optimised to minimise payouts. For UK-departing flights, we always file under UK261 to ensure the correct sterling amount (up to £520). If EasyJet rejects within 8 weeks, we escalate to the UK CAA's ADR scheme, where EasyJet's approval rate for valid claims exceeds 85%.
Submission, escalation, and payment
EasyJet payouts typically process within 3–5 business days of approval, credited to the original booking card or via bank transfer.
05Regulation & Jurisdiction
Applies to This Airline
UK261 (UK departures) and EC261 (EU departures) — both covered
Claim time limit: 6 years (UK routes) · 2–6 years (EU routes, varies by country) from the date of your flight.
06Frequently Asked Questions
Real questions from passengers who flew with EasyJet and claimed compensation.
My EasyJet flight was delayed from a UK airport — am I owed £520 or €600?
If your flight departed from a UK airport (LGW, LTN, STN, MAN, BHX, EDI, GLA, etc.), you are covered by UK261, not EC261. The maximum for flights over 3,500km under UK261 is £520 — not the EC261 equivalent of €600. For medium-haul (1,500–3,500km), UK261 pays £350. EasyJet's portal frequently defaults to EC261 calculations even for UK-departing flights, resulting in underpayment.
EasyJet offered me a voucher instead of cash — do I have to accept it?
No. Under EC261 and UK261, you are entitled to cash compensation. EasyJet vouchers are not a legal substitute. If you have already accepted a voucher without signing any waiver of rights, you may still be eligible to claim the statutory cash amount. If you signed a waiver as part of accepting the voucher, contact us — some waivers are unenforceable.
EasyJet said my delay was caused by 'extraordinary circumstances' — is that valid?
Not always. EasyJet uses extraordinary circumstances defences broadly, but many are successfully challenged. The most common invalid use is citing a knock-on delay (late arriving aircraft from a previous flight) — the ECJ ruled in Wallentin-Hermann that airline operational issues are not extraordinary. If EasyJet cited weather, check whether the weather actually affected your specific flight or was used as a cover for an operational issue.
What if my EasyJet flight was part of a package holiday?
EC261/UK261 rights apply to the flight component regardless of whether it was booked as part of a package. However, the package organiser (not EasyJet directly) may be the correct party to claim against under Package Travel Regulations. We can advise on the correct respondent for your specific booking.
EasyJet already rejected my claim — can I still pursue it?
Yes. A rejection from EasyJet is not the end of your claim. We can escalate to the UK CAA's Alternative Dispute Resolution (ADR) scheme, which EasyJet is required to participate in. CAA ADR resolutions in favour of the passenger are binding on the airline. If ADR fails, the next step is the small claims court — we handle the full escalation path.